You can use that number to track your package throughcarrier tracking services. If You Have Difficulty Accessing Any Content, Feature Or Functionality On Our Website Or On Our Other Electronic Platforms, Please Email Us At support@sparkleinpink.com or Call Us At +1-866-328-9752 So That We Can Provide You Access Through An Alternative Method. If you select to have the order refunded that will not be issued until the parcel has arrived back in our facility. Upon calling the company again, they cannot find any trace of the package; the USPS cannot find it either. To ensure this does not happen, please make sure you provide the correct address at checkout. Today is the 12th of April and I have not received any of my items. 14 business days to return from date of purchase with ship times of 9 to 15 business days at best. Looking forward to hearing back from you. Most orders ship out that same day or the next unless you order items that our personalized with embroidery please allow 2-3 days to ship out. Most customers receive their order within 5-10 business days of ordering. I have screenshots. Our products contain small components and could potentially become a choking hazard. If our shipping charge does not cover the cost to ship your package we will invoice you the difference for shipping. Sign up to get the latest on sale, new releases and more. Sparkle In Pink Is Committed To Making Its Website Accessible For All Users And Will Continue To Take All Steps Necessary To Ensure Compliance With Applicable Laws. I paid for standard delivery which was 16.99 for ten days. I want refunded at this point and a return label to send them their damaged item back. I have sent three emails and have only received a generic response telling me someone would get back with me but no one has. During holidays and weekends please allow 3 -5 business day for your order to be fulfilled. We will be happy to help you! I received the package ripped open. No longer do parents need to break the bank shopping for their children's clothing. You can use that number to track your package through during it's journey to your home. At 19 years old Quynn had her first baby girl Halli who was the inspiration in starting this store. Thank you so much! Sign up to get the latest on sale, new releases and more. Sparkle In Pink Is Committed To Making Its Website Accessible For All Users And Will Continue To Take All Steps Necessary To Ensure Compliance With Applicable Laws. They explained that the package would get to my address on the 29th of November. I ask to speak to a manger was told everything would be forward and she would be with me shortly she wasnt in her office. We would be more than happy to send you a return label, return all items on us and we will get you refunded in full for your entire order. The day you reached out and your package was going to be a little delayed, she immediatelyrefunded you for the extra money you paid for rush ship. "We are sorry you had a poor experience with our business. Big sales can be frustrating sometimes but so fun to get a great deal. We do ship international but our shopping cart is not set up to charge for international shipping. We have a small team of professional designers who are constantly looking for the latest trends and designing with you, the customer in mind. These items went so quickly due to all outfits being a flat $5.00. Now, how is it that our prices are so low? Extremely sketchy customer serve practices. The 29th has now come and gone, and no movement from the package. They strive to give you the best customer service and shopping experience! SIP is more than just a clothing store, at least we think so. Shop products from small business brands sold in Amazons store. Sparkle In Pinkmay change the Privacy Policy in the future. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Id for the company to make the return policy clearer and indicate an item as non- returnable on the product page for holiday and other non-returnable items. We do not charge a restocking fee unless items have been worn, damaged or did not follow the steps correctly to file a return. SIP return policy is chunked out into 4 sections and missing from the product description page despite having a tab for it. I made an order for a lot of things April 1, 2020 with SpanklingMe.com. Thank you again, we reallyappreciateyourbusiness! Once the order has been shipped please allow 2-7 days shipping time. IF A PACKAGE IS RETURNED TO US DUE TO AN INCORRECT OR INCOMPLETE ADDRESS, IS MARKED "UNCLAIMED" OR RETURN TO SENDER, OR HAS BEEN DEEMED UNDELIVERABLE FOR ANY REASON BY THE CARRIER, WE WILL NOTIFY YOU BY EMAIL. Customer Reviews are not used in the calculation of BBB Rating, of those, 6 complaints were closed in last 12 months. Price and other details may vary based on product size and color. We are not responsible if your order gets delivered to the wrong address or is sent back for insufficient address. We are not responsible for any lost or stolen packages. I am adding a link to our full returnpolicy that is on our website for you to review. My order did not go through but took my money out of my account anyway. Sign up to get the latest on sale, new releases and more. Sparkle In Pink Is Committed To Making Its Website Accessible For All Users And Will Continue To Take All Steps Necessary To Ensure Compliance With Applicable Laws. Checking out with Sezzle or Afterpay will break your order into 4 separate payments, but your order will ship immediately as any other order. Sign up to get the latest on sale, new releases and more. Sparkle In Pink Is Committed To Making Its Website Accessible For All Users And Will Continue To Take All Steps Necessary To Ensure Compliance With Applicable Laws. They shipped on July 31st and have not received them! Weekends are not considered business days, so we shipped it out in the time promised. If the difference is not paid within 48 hours we will refund your order. Then they told you that all of our packages are fully insured and if it did go missing (which rarely happens) we would get a claim filed for youwith our carrier insurance and get you fully taken care of and refunded in full. Her mission was to offer moms the trendiest boutique products at wholesale pricing. If the difference is not paid within 48 hours we will refund your order. There was no money taken out or exchange of money from Sparkle In Pink. We process and ship all orders Monday through Friday. Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account. I did not receive anything else aside from the damaged pajamas. As a result, the strict return policy is misleading. I was livid and they profusely apologized but left me with sorry nothing I can do. We are so sorry you feel this way. Thats a horrible policy which favors the business not the customer. You should check the Privacy Policy frequently for changes. I was missing everything else I ordered. She would get asked all the time from friends, family, even strangers where she got everything from, so she decided to open her own store and find a manufacture that could mass produce her designs so she could sell them at an affordable price. You have never ordered from our company so you will need to take your complaint up with the company you ordered from. If you are having trouble tracking your package with the tracking number we provide please contact USPS. I purchased a large number of items during the $5 sale. All credit card transactions are final and can only be reversed once Sparkle In Pink has issued a return reference number (RRN) in accordance with the Sparkle In Pink Return Policy. Your package has been delivered and we are more than happy to have you return those items at our expense and get you refunded in full. We design our clothing so we are original and focus on selling only the trendiest and highest quality items. We do ship international but our shopping cart is not set up to charge for international shipping. Once shippedstandard shipping takes 2-8 business days to deliver. Shipping carrier delays may occur that are out of Sparkle In Pink's control. They started in Quynn's unfinished basement, and are now in a 100,000 sq ft warehouse and busting at the seams! There are times shipping companies get delayed a day or two for weather, holidays etc. I decided to donate the items and make this complaint instead to keep others from having the same experience I did. Do Not Sell or Share My Personal Information. I was told no the whole order had to be cancelled and reorder the items I wanted. Please note that the return processmust be completedwithin 7 days after approvalor the return is no longer valid. They believe in treating their customers just as we would want to be treated. The representative twice set up time frames to get back with me but never did either time. The SIP Family makes an outstanding team! If you use a Credit Card for your purchase from Sparkle In Pink your item will ship in the order it was received and without any payment processing delay. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. If you are having trouble tracking your package with the tracking number we provide please contact USPS. When I reached out to Sparkle In Pink to explain that the lost package was not something that I found acceptable; they told me its the holidays and that I should have expected that. Sparkle In Pink ships daily, we make it our goal to get you your merchandise as soon as possible. Stackable Bowls in Purple, Aqua & Bright Pink | Made from Heavyweight Recycled Milk Jugs | Virtually Indestructible | BPA Free | Dishwasher & Microwave Safe | Sparkle, FREE Shipping on orders over $25 shipped by Amazon. We are always ready! We'd like to clarify a few things you mentioned that aren't exactly correct to hopefully assure you we do in fact have our return policy clearly stated and that it's easy to find and understand. I already had to spend more money replacing my daughters Christmas gifts. Thank you so much for your order! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Sparkle In Pinkis committed to protecting your privacy. We are not responsible if your order gets delivered to the wrong address or is sent back for insufficient address. All products purchased from the site are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Sparkle In Pink. You have been refunded in full for all shipping costs. We are not responsible for any lost or stolen packages. I headed to check out and instantly as Im putting in my information items in my cart are disappearing one after another. We have tried to make our return policy as fair and easy to understand as possible. We do not consider an eleven day deliveryto be a lost package. Please note that we do not process or ship orders Saturdays and Sundays. IF A PACKAGE IS RETURNED TO US DUE TO AN INCORRECT OR INCOMPLETE ADDRESS, IS MARKED "UNCLAIMED" OR RETURN TO SENDER, OR HAS BEEN DEEMED UNDELIVERABLE FOR ANY REASON BY THE CARRIER, WE WILL NOTIFY YOU BY EMAIL.The original shipping will not be refunded on RTS (return to sender) packages.Customers are responsible for any RTS (return to sender) fee that is incurred if the address is provided incorrectly.Once we receive the package back from the carrier, our option is to either reship the package or refund the subtotal of your order minus the RTS (return to sender) fee.If you select to have the package reshipped you will need to pay the RTS(return to sender fee) and a shipping fee.If you select to have the order refunded that will not be issued until the parcel has arrived back in our facility.Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.To ensure this does not happen, please make sure you provide the correct address at checkout. Do Not Sell or Share My Personal Information. We will always carry the lowest prices and the trendiest products around. We here at Sparkle In Pink pride ourselves on customer service and take lost packages very serious. If our shipping charge does not cover the cost to ship your package we will invoice you the difference for shipping. No one contacted me about a delay. On the 25th, after no updates happening in the tracking window, I called the DHL 1800 number. *please note, Local Pickup shipping method will only be displayed if you live in Utah.*. We promise all orders shipped within two business days. Thank you so much for your order!! We are always searching for new ideas and keeping our eye on the latest trends so we can offer you the latest fashions at wholesale pricing. If you were to file a claim with any other company it generally is thirty days to file a claim. So there was definitely more than the one attempt you listed. When I finally received my package it contained only a pair of pajamas with a damaged zipper. I think that is pretty common with shipping companies none of them are perfect but do try their best as well. During holidays and weekends please allow 3 -5 business day for your order to be fulfilled. Additionally, all holiday items are non-returnable but not marked. By placing an order you agree that Sparlke In Pink accepts no liability for use, misuse, or lack of supervision while using our products. Once we receive the package back from the carrier, our option is to either reship the package or refund the subtotal of your order minus the RTS (return to sender) fee. If your need your order rushed please choose the rush order and add that to your cart. After over a year of designing the clothing line and research finding the right manufactures, Quynn asked her mother Diane Larsen to go in on the business with her. This is a once in a lifetime sale and have stated very clearly once inventory is gone it is gone. All items purchased "On Clearance" are not eligible for returns and are considered Final Sales. Most orders ship out that same day or the next unless you order items that our personalized with embroidery please allow 2-3 days to ship out. RE-PLAY Made in USA 3pk - 12 oz. Sparkle In Pink has came a long way since we first opened October 10, 2011. Do Not Sell or Share My Personal Information. They said they wont refund until 7 days after the package is no longer scanned by ***** That means my package can go around the country for a year being scanned as late (not even a specific location) and they have an excuse not to refund me. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Sparkle In Pink offers free local pickup! If your need your order rushed please choose the rush order and add that to your cart. They is not way for me to track my items because they refuse to give me a tracking number. If you have any further problems, I would contact your bank, as we never have taken any money on this transaction. By placing an order you agree that Sparlke In Pink accepts no liability for use, misuse, or lack of supervision while using our products. BBB is here to help. In addition, I had to pay for shipping! Its been nearly a month of attempts. How do we get such adorable clothing you might ask? Everyone is so passionate about Sparkle In Pink and all of it's potential. Im just annoyed with this whole experience. At Sparkle In Pink, we are committed to providing quality service and showering our customers with attention. Finally, the return policy does not clearly state the customer pays return shipping or that ALL items are charged a 20% return stocking fee. BBB Business Profiles are subject to change at any time. Which is fine but should be clearly spelled out. I write this completely disappointed in the company and its customer service. Once your order has been shipped you will get an email sent to you with a tracking number from paypal. If your need your order rushed please choose the rush order and add that to your cart. Sinceyour package is delivered it is not covered under our carrier insurance, if it was not delivered it would have been covered in full. Just choose the "Local Pickup" option when checking out. Sparkle In Pink ships daily, we make it our goal to get you your merchandise out as soon as possible. We advise our customers to never leave a young child unsupervised while using our products. All Local Pickup orders must be picked up within 90 days ofreceiving your pickup email, if not, items in your order will be restocked and you will not receive a refund. BBB Business Profiles generally cover a three-year reporting period. This sale was so popular, as items are marked below cost, we are trying to clear inventory due to our companymoving locations for more space. Please let us know if theres any way we can help or improve, or even if you want to just talk fashion! All Sparkle In Pink products are for use at your own risk. Unfortunately I received an overwhelming amount of comments from other customers with similar issues. Diane owning a business herself with her husband for 30 years had the knowledge of how to run a company, and together with her daughter's year of designing and research in starting this store, Sparkle In Pink was created. They are expecting me to wait an additional ten days, for a package that no one can seem to find. Quynn & Diane want to inspire women that you really can have it all! That was not the case. Complaint: 16409473I am rejecting this response because: Refunding $13 worth of $27 shipping during Christmas time for a package of 14 items that arrived 2 weeks late is not a sufficient rectification gesture. I have been refunded though so thank you for correcting it. Next thing I know my order is canceled and Im refunded. It will give you the option to use your PayPal account or not while your checking out. The company never answers the phone, I have my phone log to document this. You can use that number to track your package through USPS tracking. Please note that we do not process or ship orders Saturdays and Sundays. The package was shipped on the 18th of November, and on the 22nd it was scanned into a town 20 minutes away from me. BBB Business Profiles may not be reproduced for sales or promotional purposes. Priority mail takes between 2-3 business days for delivery and USPS First Class or Parcel Post app 3-7 business days. This is not the first time I have had shipping issues with them but please know that paying for fast shipping means nothing and they love to stick by the fact that once the items leave the facility its out of their hands and they are sad too and its not their fault. The scans simply say late in transit. Dont need these items for holidays, gifts, or school and if you do buy at least a month in advance. Sparkle In Pink is a family owned business In Draper, Utah. Our mission is to offer a huge selection of the most adorable clothing, at the most affordable prices! Priority mail takes between 2-3 business days for delivery and USPS First Class or Parcel Post app 3-7 business days. All items purchased "On Clearance" are not eligible for returns and are considered Final Sales. Refunds are issued back to the original method of payment or with an online credit. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Your systems in place are lackluster and checking out is primitive. It is 12/29 and the package has not arrived and is no where near me and no one knows whats happening with it. How can you not have a hold on your items for a few minutes to allow the customer to pay. Please allow items that are personalized and/or embroideredan additional 2-3 business days to ship out. Sparkle In Pink is not like most other boutiques around. We get to make little girls all around the world feel like princess's and make them feel beautiful for any occasion! These charges are common practice across most businesses as we will not be able to resell the items returned if they are in less than perfect condition. Once the order has been shipped please allow 2-7 days shipping time. If you select to have the package reshipped you will need to pay the RTS(return to sender fee) and a shipping fee. If you have any questions or concerns about shipping please feel free to contact us.
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