Attach the black cable to the negative terminal, making sure that the clamps are securely attached. You can use a credit card, debit card, or PayPal. Asking myself how much longer I can afford to make my bills with the loss of income. Ever My daughter needed a new battery for her car and she purchased one from Advanced Auto in Raleigh, NC. I was across the street from one of their commercial customers and was willing to pay for the parts over the phone. To close the hood, you will need to lift it up and pull it towards the car. Can you still drive a hybrid without the battery? Both of those tested fine, and they said, "it's your battery." If you are not sure what to do, ask a friend or a tech support representative. Well I finished my jobs this past weekend and still have not seen these so called perks until today. I am a very small business who helps its customers. How do I know I can trust these reviews about Advance Auto Parts? You will be disappointed like I am. It is always best to check with the store where the battery was purchased to find out what kind of return policy they have. I cannot afford to buy new carpet for the car. I bought a fuel pump from AAP in Brentwood, NY& it was already opened. They have stupid returning policy. Why when you give them the make, year, and model number same information every time you go in they never get it right? Alternator belt pulley, factory, fell off. It depends on the type of battery. ConsumerAffairs is not a government agency. When the week for them to call came up advance never called me or sent an email to let me know. Did I mention when the throttle position sensor failed it caused my truck to die in an intersection and I got rear-ended which made me have to pay deductibles for my vehicle and others. They refused to refund me my money for the bad battery that they sold me nor would they honor the 36 month warranty that came with the battery. Their policy does not allow labor claims for walk up customer. Please brush them up. First, make sure you have the right type of battery. After sixth email asked the parts be sent via express mail. Now the 3rd one is starting to act up and I assume it's a matter of time before it goes bad. OK, so in December 2008 I bought an "84-month" car battery for my 2005 Honda Accord. There is no standard amount of money given for returning a car battery, as it can depend on a number of factors, including the brand and type of battery, the store where it was purchased, and the time of year. Hmmm, that's exactly 84 months from the original purchase. Replacing a starter is a job that can be done by most people with a little automotive knowledge. Too bad really as I am not hard to please. For that I won't spend money there anymore. Now it's just sitting. I purchased the product but it was installed by a reputable and certified company. See acdelco.com or gmpartsrebates.com for details and rebate form, which must be postmarked or submitted online by 1/31/22. Car batteries can be returned within 30 days of purchase as long as they are unused and in the original packaging. It's a 2011. Fifth, put the new battery in the device. They only deliver to commercial accounts. Once the battery cover is off, you can carry the battery to the counter. So on Friday November 6, her car would not start at all. This will help keep it in good condition for longer. Advance Auto Parts does not accept returns on the following items: In closing when I purchase the water pump from Advance and paid my mechanic to install their pump I was believing I had received a non defective part from a supplier. After having decades of great, helpful, energetic people from Autozone checking/replacing batteries and other minor repairsit was like pulling teeth getting assistance from Advanced Auto. Took the battery back to Advance Auto 3 hours after purchasing. Advanced will now see what the small guy is capable of. I am told I need a reference number to see how far this claim is in the process. can you return an unused car battery to autozone? So we will be shopping at AutoZone. All car batteries are returnable within 30 days of purchase. It failed in February, 2012 -- 39 months. Especially in Dallas area. When I investigated I discovered the Advance Auto lady had left the battery hold down clamp off and the battery was moving around freely in the car which caused the battery cable to be pulled off when the battery turned over. Find an Auto and Truck Accessories partner. It is now MAY. When I called to have a discussion with him because this is not right at all, he THREATENED me with calling the police and saying I was harassing him. Here are the basic steps: The first step is to locate the car battery aisle in the Advance Auto Parts store. I've posted this on many social media sites in my community and received an outpouring of responses from members of the community also saying they were mistreated by Bill. We value your privacy. Allow 6 to 8 weeks from promotion end date for delivery of Visa Prepaid Card issued in the business name. Waited another 10-15 minutes on an international call. If I can only expect to get an average of 1-2 years out of Advance's parts, I will no longer purchase parts from them. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. A female clerk took the battery and began the install which took a long time due to the fact that she was more concerned with collecting money from a parking lot mechanic that she had directed the replacement of store parts to someone and he was installing in the parking lot of Advance Auto. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I was a loyal long term customer to Advance Auto Parts along with the rest of my family. I service my own cars and I'm going to look for a better rewards!!! Tighten the clamps if necessary. I NO LONGER WILL patronize their business due to this policy which is more important than their customers apparently. Now that you have a new battery, it is important to know how to enjoy it to its fullest. Limit 15 rebates per part per business. The sign in the store said free with mail in rebate. I could think of a more appropriate name to go in place of their motto: Join Our Winning Team! The store credit will expire after 90 days. I purchased everything to do a complete brake job, rotors, calipers, bearings for my truck. Well continue to look for impactful partnerships with suppliers and external partners that create value for all parties, said Greco. The stuck bolt and ill-fitting connector added to my frustrating customer experience. Purchased it, applied for the rebate and it was denied. -Against Unsubscribe easily. Got a stock shipping answer basically blowing me off. The device will have a label that indicates the battery type and size. I have had a string of bad luck with parts purchased from Advance. Was also told by all that they stand behind their parts. I cannot wait to hear from corporate on what the outcome will be. It's an inconvenience! I got 1 20$ and 2 5$ coupons. Shouldn't matter if they delivered to the garage or the customer. About a month after my mechanic has been calling the store practically daily getting absolutely nowhere with the management I decide I have been patient enough and call Advance Auto Parts Customer Service. So they say that I got my 84 months, no more warranty. You do not need a receipt to return the car battery. Our high-quality spark plug wire sets, battery cables, pigtail connectors, lamp sockets, and trailer connectors are all backed by GM. This policy is in place to ensure that you are completely satisfied with your purchase. Allow 6 to 8 weeks for delivery of rebate check. The clerk refused to refund money without a receipt. You only get rewards if you spend so much $. This will ensure that the product arrives at its destination in the best condition possible. (If I could have given 0 stars, I would have!) If you dont take care of your battery, it wont take care of you. how to return the advance auto parts item. Bought a K&N air filter cleaning system. She took it back to Bill numerous times and was told a plethora of excuses. You should stand by your word or don't offer warranties! This man knows he did wrong and took advantage of my (ill by the way) single mother. I had purchased a battery in December '13 from Advance Auto, and it had a 3-yr warranty. Did I mention that Advance Auto tried to say my mechanic didn't buy the belt from them (my mechanic had the receipt still). Very poor customer service. If the product is defective, it can be returned within the warranty period. I have been a customer for years. After putting battery in, I had problems starting the car. I've contacted corporate but am still waiting on a response before I take this to the newspapers and news stations. This was a mechanical failure, not electrical. To remain on the current page, simply click the X. GM Genuine Parts Original Equipment and premium ACDelco Gold (Professional) aftermarket wire and cable products are the ideal replacement parts for your vehicle. Consumers can return or exchange any of their purchases within 45 days with proof of purchase. The losses are inclusive of, but not limited to, all repairs which I've paid out of pocket to rectify the damage from alternator pulley letting go total a few thousand. If you dont have one, ask a sales associate for a recommendation. I want to file a class action lawsuit for consumer fraud against this company. Will NOT replace under any circumstance. Locate the car battery in the Advance Auto Parts store. My question is why? We still believe that Interstate Batteries provides a leading brand, quality products and an exceptional service model, and we wish them continued success, he added. More than one of those failed on me while making a drive from Wisconsin to Texas leaving me stranded on the side of the road, which makes me so upset it's not even funny. Third, make sure you have the right type of battery charger. Make sure you have the original receipt If you can check all of those boxes, bring the battery and the receipt back to the store and they will refund your purchase. how much do you get for returning a car battery? Way too much to list. We had just told them we had those things checked at Pep Boys, but I guess they didn't trust us and figured we were lying to them. Finally, be sure to store the battery in a cool, dry place when not in use. Choose a location to explore what GM Genuine Parts and ACDelco offer outside the United States. That's horrible customer service. What happens when she falls, a 60+ yo woman, due to oil on her shoes. For example, do not use a car battery in a laptop. Order was placed in FEB 2015. You can check the owners manual or take your car to a mechanic to find out what kind of battery it needs. Last Updated on March 28, 2022 by Ellis Gibson (B.Sc. Motor tear down or replacement, $20,000. Did I mention no one would give me the regional manager or district managers number? My brother in law went to them two separate times and both times he received the wrong part. We have a hardship on our hands. The young man who answered the phone was quite helpful, although after we had determined the part I needed I asked could he deliver it? Yes, you can return a car battery to Advance Auto Parts. Please comment if you have similar experience. Yes, you can return a car battery to Advance Auto Parts. He gave them a half hour of Hell where they finally replaced them, but it is crappy that they would not abide by their warranty. Talked to the robot. Explained my need to the rep on the phone who stressed that if I brought my car to them they would be able to replace my battery if I purchased it from them. Besides this, If you have a receipt or the original packaging for batteries, you can usually get a refund if the batteries are unused. Anyone wishing to join this suit or again attorneys that may be able to help here please contact me. When an analyst asked Greco to provide more details about the decision, he said the company uses a number of pretty straightforward criteria to evaluate its relationships with suppliers and external partners: We want to know where the consumer is headed, we want to know whats best for our customers and, of course, we put it through a financial lens that looks at sales, margin expansion and cash flow.. The manager still said no. Just to let you know there is an O'reilly's just across the street and down one block and and that is probably where I will start spending my $1000 per year from now on. I had been having starter problems with my Jeep and was told that my battery charge was low when I was getting an oil change at Jiffy Lube. In all of these cases, the car broke down at my Son's college town and each time the car had to be towed to a local service center. Why would you sell us the 3-yr warranty and give us the runaround about it? Well start sending you the news you need delivered straight to you. So we had to go back to Advance (waste of our time!) Finally, you can purchase the car battery and bring it home to install it in your vehicle. She refused to help customers resolve their problems. Why would you send pertinent information like that with a delivery driver, especially when my mechanic is calling you on the phone and WHY would you wait a month after the fact when someone calls you to get the actual reference # to finally say that. TWO weeks later the belt came apart and basically destroyed my engine. However, most stores will offer a discount on a new battery or a gift card for a future purchase. After I did all this and left several messages in which no one would answer any of my calls or messages. Disclaimer: PoweringAutos.Com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Let me rephrase, Bill sold my mother a practically dead (one working cell) battery. Find theGM Genuine Parts and ACDelco auto parts you need available for purchase at the following authorized online retailers. Wow. Offer ends 12/31/22. In the meantime she worked on the battery intermittently and when finished she closed the hood and sent my daughter on her way. Submit your company's info for the top suppliers list! Told them I have nine years in automotive business and would love to grow with advance as a company. and demand a battery - they gave us a hard time about it, saying our battery tested fine, and that they were not supposed to replace our battery. The first warranty claims said no problem, we will reimburse me. After five years of buying exclusively from them. You should check with the store where you purchased the battery to see if they will accept a return. -Among Went there. So Long. Not available with some other offers. There is no claim. The wipers came. Maybe no deal online if you pay for shipping plus have to wait maybe 5 days to show up. When you purchase a battery at a store, you typically have a 14-day window during which you can return the battery for a full refund. I don't care what it is! Our content is intended to be used for general information purposes only. No mention of replacing it at that time. This happen in Portland Indiana. I have spent $584.87 in your store since April 7 2015 and I was expecting these rebates to come in so I could use them for some other stuff I was getting. I asked them to exchange all the bearing for better quality ones. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. -Parts that are damaged All of Advanced Auto "Limited Lifetime" warranty parts does not cover normal wear and tear as stated on their web page. He asked his manager could he and the manager said NO. I took my Mitsubishi Eclipse into my mechanic for routine maintenance and they placed a Dayco timing belt on my car (which by the way has a 1 yr warranty). We value your privacy. I spent over $350 on a part that failed within 6 days.. failed so badly the car lost its steering and filled the interior of the car with fluid. So lesson learnedstick with AutoZone for a better customer service experience. I'm sure they don't want to be known as a company who condones their managers taking advantage of ill single women. I had to pay for labor twice. NOT ANYMORE. Called back. When I went back to Advance to get my battery tested, they said it was low, but that they would just charge it and that I had to drive it for 45 mins that day. Locate the car battery in the Advance Auto Parts store. Signed, No longer a customer of Advance Auto Parts. If possible, try the software out before installing it. The fuel pump did not work. The hood should be close to the car when you release it, so that the hood latch will catch. Mail-in rebate valid on minimum purchase of four spark plugs and maximum of 16 spark plugs per household. Decided no more emails so called today 3 months later. Each answered with a run around and blah, blah, appeasement placating response . Another way to identify the battery type and size is to look at the device that the battery is powering. If the battery tests low or isn't working for ANY REASON, you should replace it. Can you run two batteries off of one alternator? I just love dealing with professionals. This man's behavior and total lack of customer service and compassion will NOT stand. I hope the chain goes under just like all the other stores that seem to put their profit margins ahead of common sense. When you are installing a new piece of software, it is important to follow the instructions carefully. Online customers can filter search results by the make and model of their vehicle to find parts that fit. This will help ensure that it is working at its best. That manager is so rude every time I go there. Was provided another 1-800 number. Unavailable online or prefer to purchase in-store? Look for the release latch located on the bottom of the battery and release it. Would have been too easy to just send the parts express mail after the first two emails and kept me as a loyal customer. Once the cables are attached, start the engine and check the battery voltage. It depends on the stores return policy. There are a few ways to test your battery, and the way you choose to test your battery will depend on the device you are using. Make sure the battery is in the original packaging. Punitive, also. My truck was in need of a fuel filter and I called the Advance Auto Parts that I could see from where I was broken down. They would not abide by their warranty because they do not cover that type of damage. I have had to replace every part because of failure, and not one covered under any kind of warranty. 01. If you have received an advance auto parts item and wish to return it, you will need to follow a few simple steps. When you go to the store to buy a new battery, there are a few things you need to do in order to make sure the experience goes as smoothly as possible. Their warranty practices are suspect at best and have told me to take my business elsewhere. All I've gotten are ** runarounds, lies, ridiculous remarks from warranty division and losing my house and can't work truck is still not running. The first starter went bad after only a year and the second one didn't last that long. Retail customers with a U.S. mailing address only. You should try to return the battery in its original packaging, but if you cant, AutoZone will still take it back within the warranty period. If your battery is faulty, you can usually get a new battery for free. -Tires I just want to say it's not easy replacing some of those parts once, let alone twice especially on the side of the interstate. Loss of wages tens of thousands. Truck caught on fire. I have to admit that I've run into some very good associates in the stores but that alone won't bring me back to Advance. My alternator had been replaced, 6 months prior. For example, if you are using a laptop, you can use the battery health tool that is built into Windows 10. I waited three months to get in the door for employment even put other potential jobs aside for Advance Auto Parts in Dallas. If you do not have a receipt, Advance Auto Parts will offer a store credit for the amount of the purchase. So she had it towed to her dealer where they tested it and found that she had been sold a useless, dead battery. I expressed my concern to the corporate office, but didn't feel like there was much concern from them. I also had a $50 rebate coming for purchasing the AC parts and when I just went online and registered for it it is a stupid advance gift card not the $50 rebate you led me to believe. He can't find his paperwork, but his mother has a credit card statement showing that he bought it there. I paid for it in full the day I bought it. They have lost thousands of dollars a years as my family and I will no longer shop there. Hopefully the brake lines will come and then it is bye bye Advance Auto for good. No explanation as to why no follow up. I'm close to 5 or 6 weeks in now. It's the starter, it's a loose connection, it's the WEATHER (70 degrees mind you). We went to my car, looked in and clearly didn't know what he was looking for and informed me that he couldn't replace my battery because there was too many components (lol). You may also be able to exchange the battery for a different type or brand. I bought new spark plugs from Advance Auto Parts, it was cracked. To connect the cables, first remove the caps from the terminals. And then on top of that I was told the process may take up to another 30 days, Advance Auto isn't responsible for the claim on my vehicle, Dayco has to pay them, and that's if they decide their belt is faulty. This supposedly great plan for rebates or perks is a big joke. However it is too late to use them when I really needed them and then to top it off I had one purchase over $300 and two purchases over $100 a piece so according to your rules I should have gotten five $20 coupons and one or two $5 coupons but no I did not. Was flat out told that if I had 5 of the same parts replace by a garage after I walked up and purchased them over the counter and all 5 were defective that their only liability would be to keep replacing the part or refund the funds for that part. Visit mygmpartnerperks.com or gmpartsrebates.com for complete details, eligible parts, and rebate form, which must be submitted by 10/15/22. If that statement is to believed then one would have to believe that if one of their parts were put on an automobile by a certified mechanic at a garage and it was defective and had to be replace, standing by their part would be to allow a labor claim for the labor cost of replacing the defective part they sold. So here I am writing the worst review I have written in a long time. Pushed a bunch of buttons. Compound that now with the fact that my significant other is a realtor and has an ill brother who we go to 3-4 times a day to ensure he takes his medicine. -Performance parts Injury to ankle practically broke brake pedal attempting to stop vehicle. A 12 volt battery should read approximately 12.6 volts when fully charged. That's my gripe. Rushing through the installation can lead to errors. She was able to replace it and get her car started, but it continued to happen. First off, my boyfriend received brakes from Advanced Auto in Upstate New York 4 months ago. Well that is not the case here. Overheating created internal damage to f350 6.0L diesel. Wondering if I will be eventually fired. Then, hold the battery in one hand and lift the cover off with the other hand. I'm not a mechanic but maybe there needs to be someone with a little more knowledge behind the counter. This is great news for anyone who has had a car battery die on them in the past, as it can be difficult to find a compatible replacement battery. Some of the most common transitional words used for shipping are: When it comes to car batteries, there are a few things you need to take into consideration. Some stores allow returns on car batteries within a certain number of days after purchase, while others do not. However, requests for refunds may be denied if the item has been used or installed. Fourth, take the old battery out of the device. Informed them that the warranty information did not apply to a customer like me because of the definition of "DO IT YOURSELF." Got the poor shcmo who had to refer it upstairs. Johnson Controls to Supply Batteries to Advance Launches DieHard Battery-Stocking Program. Depend on how much they charge for shipping, the store price may end up cheaper. what is advance auto parts return policy if you have no receipt? He REFUSED to replace or refund my mother's money. -Non-stock parts The next day the car failed and when we investigated found the battery clamp had fallen off the terminal. This load can be caused by a variety of things, such as a car alarm, a security system, or a remote starter. Took the car to Advance Auto for them to test alternator and starter. They then tell me that is a online price, that I need to pay full price 9.19. It also guarantees that your car will run when you need it to. Unsubscribe at any time. Else she would have crashed the car as its failure also locked the steering up. Greco also noted that the company doesnt anticipate any supply disruptions from the deal falling through. These devices can cause the battery to drain even when the car is not being used. Also was told I should have been watching the idiot lights on dash when attempting to stop the 10,000 lb truck to avoid it overheating. I just did all my maintenance on my vehicles and I will not be doing anything else before they expire so therefore I actually received NOTHING for spending almost $600 in your store in less than a month. The kicker is they need the actual belt to be overnighted to Dayco, which is the first I've heard of it. Advance Auto - You have lost another customer. When I complained they pretty much ignored my issue and complaint and said I would have to pay for it. Only I paid 50% more than the price of an 84-month battery. Was told by all that their policy is to only refund or replace the part. Here are a few tips to get started. I worked three jobs to buy it (crazy right). There are various ways to close the hood of a car. The product must be in its original condition and packaging, and you must have the receipt. In the past 2 years, I have replaced the Alternator, Starter (twice) and Rear Brake Calipers. This will ensure that the installation goes smoothly and that you are able to use the software correctly. This includes all original materials that were included with the item. I wish I could give them ZERO stars: On October 21st my mother purchased a battery from Bill at the Carroll Island store in Maryland, ZIP code 21220. Claim denied as was told not the only electrical component under hood. Purchased a part the day prior to my attempted return. Safety Data Sheets/Ingredient Disclosures. Sign up to receive our free weekly newsletter. If the voltage is below 12.6 volts, the battery may need to be replaced. They said that won't, he said that they had to have the paperwork also. Part was in their computer systems as being purchased by me. Some warranties only cover defects in the battery, while others may also cover damages caused by accidental drops or water exposure. My mechanic still has the belt no problem there. You should always consider the key factors before making a decision. We went back to the store and they were gracious enough to SELL me the clamp that they had lost and put it on. in Mechanical Engineering). The black cable should always be connected to the negative terminal on the battery, and the red cable should be connected to the positive terminal.
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