Closed-end lease. Discover more about your trade-in options at a Toyota dealer near you. Very good at not telling the truth - Cil. ${award} ${year}, By Gurmeet from Saint Clairsville OH 43950. SALES DEPT LACKS INTEGRITY! It was quick and very well done. I have a 2021 Toyota Camry XSE AWD and the wheels are peeling. Wed like to thank you for sharing details of your recent experience with our dealership. I am happy to hear our team was able to serve you and demonstrate how we do business here. Sales staff also wonderful, Michael, we are truly dedicated to providing quality customer service in all areas of our dealership. However, even if it was, he still approved the sale of the car to another customer while working on paperwork with my father. The service department is terrible. - kristybias. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Horrible and very unprofessional. Don't deal with these guys. At 73, I am not all that versed in all the bells and whistles of the new cars. Were happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. Horrible and very unprofessional. So again Dan Cava Toyota has tarnished the brand beyond my imagination. My husband and I just purchased two vehicles from Jim Robinson Toyota: a 2021 Toyota Tacoma and a 2021 Toyota Sienna. We truly appreciate you taking the time to write about your experience at our service department. The staff are knowledgeable, do their best to accommodate and I have never been misled. Visit one of your community Toyota dealerships to see just how straightforward it can be to drive away with the best Toyota for your lifestyle. Take new retail delivery by 8/1/22. When I asked him why he was going to drive, he said the car had no gas and was going to stop by the gas station. What are some popular services for car dealers? 155 ROBINSON DRIVE - Mike Petrella. I was told by the lady that answered the phone " since you turned in a review of my concerns with the Mr Cavas policies and your review stated you were upset with the policies we can not work on your vehicles ". Searching for the best Toyota for you? Take advantage of our Vehicle Exchange Program, happening now at Buckhannon Toyota! Available Fall 2023. I have made 4 trips to the lot to speak to someone and left 6 voicemails. Thank you for leaving us this great review! At Bob Robinson Chevrolet Buick GMC Cadillac, we truly go the extra mile! TRIADELPHIA, WV 26059. Did I get the used car I needed? The Best 10 Car Dealers near Wheeling, WV 26003, Bob Robinson Chevrolet Buick GMC Cadillac. Everyone treated me great , nobody tried to push anything - Happy Customer. Simulated. I ask them to check the front end due to a noise I heard driving to the dealership. 55 Robinson Drive, Triadelphia, WV, 26059, 905 Brady Avenue, Steubenville, OH, 43952, 2403 Washington Road, Canonsburg, PA, 15317, 8900 University Blvd., Moon Township, PA, 15108, 2020 West Liberty Avenue, Pittsburgh, PA, 15226, 1110 Clairton Blvd., Pleasant Hills, PA, 15236, 634 Wabash Avenue, N.W., New Philadelphia, OH, 44663, 7401 McKnight Road, Pittsburgh, PA, 15237. Adding a business to Yelp is always free. 155 ROBINSON DRIVE Take care! Due to current market conditions, Buckhannon Toyota has an immediate need for pre-owned vehicles in good condition. FYI: The name of the Dealer is CMA Toyota of Martinsburg. Kevin, service manager, said it was rock chips. Very disappointed. On behalf of my father, I called Ball Toyota asking for the manager who okayed the deal and thereby breaking his word to my father. Thank you for your business and this review. The certified and friendly representatives at your local Toyota dealerships can help you look for the ideal Toyota in Wheeling, West Virginia to suit your lifestyle. At the end of the day, both Mr. Mihelich and Mr. Jacobs apparently feel no remorse over this unethical transaction. We cant wait to see you again soon! My wife wanted an SUV, so I was interested. Actual production model may vary. If it happens that we don't have one on the property, we are ready to help you look for a Toyota certified service center to make sure your certified Toyota OEM replacement parts are safely installed by our qualified mechanics. New update, Took my 2nd Toyota Tacoma from my 2nd son for a recall ( frame treatment) to Dan Cava. Mike took the challenge to find me the vehicle I wanted that no other dealership cared to try or offer. Dealerships need five reviews in the past 24 months before we can display an overall rating. From our qualified service professionals to open sales representatives, your local Toyota dealers can give you the quality service that you expect. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. I highly recommend Buckhannon Toyota for your next purchase! Length of contract limited. Ball Toyota of Charleston, WV sales manager Jeff Mihelich approved a one-day hold on a 2022 Highlander Hybrid Platinum for my 74-year-old father. I was very upset. Horrible and very unprofessional. Instead of taking us to the Camry, he said he had a better deal on a Brand New 2021 Venza XLE. Looking to have this car delivered to your home? and any applicable fees. Was the remaining part of the experience in purchasing a car miserable? It was another lie. Matt promised he was going to have the Keyfob in one week's time. I was looking for a truck, and on the fence whether I wanted to buy at this time. Please contact me at your earliest convenience so I can discuss your experience and learn more. The use of Olympic Marks, Terminology and Imagery is authorized by the U.S. Olympic & Paralympic Committee pursuant to Title 36 U.S. Code Section 220506. Not sure what we did wrong. 5 star for sure !!! You can schedule a test drive; get a quick quote and view financing options all from the convenience of your home or office. I went to both locationsmore. a video consultation. With everything from signing up for Toyota service to booking a Toyota test drive, it's our ambition to make your Toyota dealer experience a walk in the park. Let us know if we can assist you again! GM Financial must approve lease. Get more for your money. We are very happy to hear that we could be so helpful during your recent visit with us. SALES DEPT LACKS INTEGRITY! Upon my arrival to the service center, Josh, the Service Rep told me they didn't have anybody capable to program the Keyfob. My father had gotten deep enough into the negotiations to have a quote that included local taxes and desired down payment. Unfortunately, that is not how they do business at Ball Toyota of Charleston, WV. Know you can trust your area's Toyota dealers to provide for you the service and professionalism you've grown to expect. Customer remains responsible for current lease payments. They are very thorough and can answer all your questions. Late payment and early termination fees apply. Everyone was so easy and pleasant to talk to and work with. FYI: The name of the Dealer is CMA Toyota of Martinsburg. Lied again said it went to wholesaler. Found on their other lot in Williamson,Wv. A simple phone call could have eliminated this unsatisfactory service. Mr. Frazier never informed my father of any other interested parties. Lessee pays for maintenance, repairs, excess wear and deposition fee of $395 or less at end of lease. I contacted Jim Robinson Toyota about a truck, I received the initial email back and responded with a couple questions. Very professional, easy to reach (including by text message), and answered all of my questions. It was a horrible experience. Option to purchase at lease end for an amount to be determined at lease signing. Lessee is responsible for insuring the lease vehicle. Everyone was so easy and pleasant to talk to and work. go through a rigorous multi-point inspection. Some customers may not qualify. Zack Coe helped me get the best deal on my new car! Yes. Not available with lease and some other offers. We look forward to seeing you back again in the future. My wife had falling in love with the car so we still moved forward with the purchase (I regret it). Easily find all the details on your local Toyota dealer's opening hours, business address and contact information right here. This rating includes all dealership reviews, with more weight given to recent reviews. All four of them. Directions See dealer for feature availability. We will obviously find the car eventually at another dealership that, hopefully, has more of a moral compass. "Flaws" were clearly left out of description and pictures (ding, chips and badly masked rust on exterior and several brokenmore, You can request information from this business, It is very rare for me to go online and actually write a review for a business, but after receiving EXCELLENT customer service from Bob Robinson Olds Cadillac I felt compelled to getmore, My husband and I purchased a Subaru Crosstrek at Wheeling Subaru a few weeks ago. We are your go-to car dealership in West Virginia. Imore, From the salesman to the financial guy, they treated me really good! 1 Must show proof of a current lease of a 2017 model year or newer vehicle and be a current lessee for at least 30 days prior to the new vehicle sale. They knew it was in an accident,made repairs badly. They did not have the exact vehicle I was interested in and proceeded to get it from another dealer in a timely manner. Bubbling + peeling=rock chips. Thank you for leaving us this great review! Wonderful experience working with Zane at UT. I do wonder about that one). Thank you for taking the time to notice those efforts and for leaving such an awesome review! - FitoFrito. Sincerely, Tom Clegg, Service Manager, cleggie3@hotmail.com, 304.232.1880. Wonderful experience working with Zane at UT. Our dedicated service department is a vital part of our mission to delivering complete customer satisfaction before and after the sale. This dealership offers Directions We appreciate the kind words, Patrick. They have Horrible ethics and Horrible customer service. The Service Manager, TOM Clegg, is consistently helpful with any & all questions. TRIADELPHIA, WV 26059, 155 ROBINSON DRIVE TRIADELPHIA, WV 26059. Take new retail delivery by 8/1/22. If I wanted, they could try but it was not guaranteed to work. See dealer for feature availability. New update, Took my 2nd Toyota Tacoma from my 2nd son for - wvmtshadow. Very - mf. Our Cars.com Vehicle Test Team has awarded the ${make} ${model} I signed a lease with them for a storage unit on Sept 12, 2018. I, as well as multiple family members have purchased vehicles from Moses for years. He got in the driver's seat. They let us bring the vehicle home to try it out before deciding on the purchase. It was a great experience and next time I need a car I'm going to these guys!! With the help of Tony we found the perfect fit for our needs! The dealership has also been great for maintenance service. I personally will never buy from here again nor recommend them to my friends or family. 1 Must show proof of a current lease of a 2017 model year or newer vehicle and be a current lessee for at least 30 days prior to the new vehicle sale. BEWARE! Everyone was so easy and pleasant to talk to and work - ba912. Sincerely, Vinny Costain, General Manager - 304.232.1880. This car is likely to sell soon based on the price, features, and condition. 1. Lessee is responsible for insuring the lease vehicle. Ask to just return my car back. Wonderful car buying experience here with Zac! I called the dealer to check availability and spoke to Matt (Matthew Peters). our tools to get details such as qualifying cars, test drive options, Your sales staff are friendly & not pushy. Getting in and out with quality Service. Copyright 20042022 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Wonderful experience working with Zane at UT. Payments are for a 2022 Chevy Equinox LT AWD with Driver Confidence Packages with an MSRP of $31,640. Want to share your experience with this dealership? Wonderful car buying experience here with Zac. He said the Car was available. Late payment and early termination fees apply. Very helpful and polite. He went straight into filling out a Credit Application and getting my trade-in appraised. I have bought my last 2 cars and the service has been great. 36 monthly payments total $18,074. We set up and appointment for the same day. If you want the details, keep reading. Your search for car dealerships in WV ends with Bob Robinson! Want to buy a brand new Toyota in your neighborhood? We evaluate all makes and models and offer well above Kelley Blue Book Fair Trade Value for those vehicles qualifying for our Vehicle Exchange Program. Wheeling Chevrolet, Buick and GMC drivers, we are sure you will find our site a fast and convenient way to research about a vehicle that's right for you. I knew what I wanted and what I did not want. I contacted Jim Robinson Toyota about a truck, I received - Denk98. Understood the problem, courteously gave honest advice and offered alternatives. Search our huge inventory of new and used Chevy, Buick, GMC, and Cadillac vehicles to find the best deals in Wheeling, WV. All they gained was selling the car maybe 30 min sooner (or perhaps there was another incentive we arent privy to. Bob Robinson Chevrolet Buick GMC Cadillac is a trustworthy new and used car dealer that proudly serves Pittsburgh, PA, Martins Ferry, OH, Moundsville & Wheeling, WV communities. Take care! Connect with certified mechanics at your local Toyota dealerships for any concerns in relation to your Toyota car auto care. A video walkaround of this car may be available Many of my friends and family have also purchased their vehicles from Bob Robinson and leave feeling very positive about their experience. I regret not walking away from this dealership when I had the chance. Not available with some other offers. Feedback from you is one way we know we are achieving our goals. Thanks UT for the great customer service. Do you know if your nearby Toyota dealership opens on Sundays? If there is anything we can assist you with in the future, please let us know. Closed-end lease. At times it can be difficult to decide on the right pre-owned Toyota for your lifestyle. Mr. Mihelich now says that the hold was contingent upon an approved credit application, which was never the case. Sincerely, Tom Clegg, Service Manager, cleggie3@hotmail.com, 304.232.1880. Being your Triadelphia Buick dealer, we look forward in helping you find the new or pre-owned vehicle you have been searching for. I specifically asked since i was signing on the 12th if thatmore, My new odyssey purchase was worked out before I set foot in the store. Some customers may not qualify. They truly went above and beyond to make sure I got a vehicle I was happy with at a payment I could afford! a virtual appointment! Take new retail delivery by 8/1/22. I took my family with me. I didn't feel pressured or rushed in any way. I contacted Jim Robinson Toyota about a truck, I received the initial email back and responded with a couple questions. Thank you so much for taking the time to let us know how happy you are with your experience! When we arrived, Matt was waiting for me. Bob Robinson is the affordable choice for auto repair in Wheeling, Triadelphia, Bethlehem, and Bellaire. My windshield was - CW. I call the morning of recall work and ask them to check it while it was on the rack. We never received an apology from anyone and Mr. Mihelich actually tried to blame the failed transaction us, the customer. Car had been wrecked, not reported on Carfax. We want to provide all of our customers with quick and efficient vehicle maintenance, and were thrilled to hear that you feel you had such a wonderful experience with our entire team. Option to purchase at lease end for an amount to be determined at lease signing. 1. Matt had, yet another surprise: one of the Keyfobs was missing. If you read nothing else, at least you now know the risks you take when shopping for a car at Ball Toyota of Charleston WV. Everyone treated me great , nobody tried to push anything. You can get more information about this car from your couch through Some features shown may have limited, late or no availability. Will 100% be my service dept of choice. This is a review for a car dealers business near Wheeling, WV 26003: "It is very rare for me to go online and actually write a review for a business, but after receiving EXCELLENT customer service from Bob Robinson Olds Cadillac I felt compelled to get the word out!! I made a 4 hour drive in tomore, Let me start out by saying this. Before even checking my credit, he said he could get me a nice interest rate. Not 8 miles, as he had said. We work with Roberta for all of our purchases, but many friends have worked with other sales associates with the same wonderful experience!". Your neighborhood Toyota dealerships are happy to help you schedule a test drive to help weigh up your options in person. I have yet to hear back about any of my question even after sending a follow up email. We think our service reputation is #1. Contact the dealership with I have yet to hear back about any of my question even after sending a follow up email. Give us a chance to show you why. Would not admit to it. Some features shown may have limited, late or no availability. Certified cars are manufacturer warrantied and typically FYI: The name of the Dealer is CMA Toyota of Martinsburg. Whether you're looking for the perfect offer on a new Toyota or interested in scheduling regular maintenance on your current Toyota, Toyota dealers near you are ready to help. Wonderful car buying experience here with Zac! Cooperation from the Maintenance Department. Buy somewhere that will take care of you! For demonstrating a commitment to maintaining Toyota's high standards for customer satisfaction. 63 Brushy Fork Road, Buckhannon, WV 26201. I look forward to hearing from you. His salesperson, Jacob Frazier, texted total pricing info and a promise to send a link to fill out credit info to complete the transaction. 2022 Toyota Motor Sales, U.S.A., Inc. All information applies to U.S. vehicles only. Customer remains responsible for current lease payments. After settling on my trade-in value and getting approved. Sincerely, Vinny Costain, General Manager - 304.232.1880. A dealerships rating is calculated by averaging its lifetime reviews. I should've walked away from the deal at that moment, but my wife really liked the car and she said 456 miles was not a big deal. The ease of getting me scheduled for the appointment and the professionalism by Tom Clegg. Oh really? When he turned on the engine, I noticed 456 Miles on the Odometer. Mr. Mihelich said, Youre an out of state buyer. Our financing team is one of the best of all the West Virginia car dealerships and will make sure that you get the right terms for any financing you need for your purchase. Which I thought it was weird. I said lets go test the car. Length of contract limited. We found a 2022 Camry SE Hybrid they had advertised online for a good price. We had done some research on our own,more, if there were negative ratings i would probably go lower. Everyone treated me great , nobody tried to push anything on me and you sell your vehicles at msrp with no adjusted market value add on . Above and beyond customer service is what we strive for daily with our customers. Sincerely, Vinny Costain, General Manager - 304.232.1880. Excellent Sales Person--Darnell Foster--He was patient with me as far as explaining Tech Stuff. I worked with Jose through email initially later discussing the details by phone. - Sarah. home delivery on some or all of its cars. We LOVE our new vehicles and the team at this dealership. GM Financial must approve lease. Not available with some other offers. Run do not walk to another dealership! Sincerely, Vinny Costain, General Manager - 304.232.1880, always mindful of my time and really do strive to make servicing easy and fast without taking shortcuts. Thanks for the kudos! I ask Kerry So will you look at the truck and she said NO . I contacted Jim Robinson Toyota about a truck, I received New update, Took my 2nd Toyota Tacoma from my 2nd son for. Are you aware if your maintenance schedule is up to date? It took over a month and too many unanswered texts and phone calls to finally get the keyfob. She repeated the same situation as above " Since you you wrote reviews that were negative why would you want us to work on your vehicle " I thought a 2nd chance with Dan Cava might be a option and I was wrong. They are very nice . Sincerely, Tom Clegg, Service Manager, cleggie3@hotmail.com, 304.232.1880. FIVE minutes after receiving the text (we have screen shots), Mr. Frazier texted back indicating the car was sold to another buyer. Choosing between selling your last car and trading it in? I am happy to hear our team was able to serve you and demonstrate how we do business here. Now, let me explain why. Choose a Buick, Chevrolet, GMC service center in Triadelphia with skilled technicians and top technology. We are very happy to hear that we could be so helpful during your recent visit with us. He told me all its details. Clearly, this company needs to read up on customer satisfaction. !more, Excellent experience. If there is anything we can assist you with in the future, please let us know. YES. However, we just wanted all potential Ball Toyota of Charleston WV customers to know how they treated at least one of their potential customers. My windshield was cracked while parked on the property as I was test driving a vehicle over a month ago and I have yet to receive a call from a top manager. I was informed about my van at a reasonable time. Payments are for a 2022 Chevy Silverado 1500 Crew Cab LT All Star 4WD with an MSRP of $51,945. Not available with some other offers. Thank you for your business and this review. Sincerely, Vinny Costain, General Manager - 304.232.1880. 23 monthly payments total $7,628. Well never see you again. Clearly, he was not concerned about the unethical transaction. So, instead of making things right, they are willing to lose a family of business (thousands of dollars) for a $350 windshield replacement. Lessee pays for maintenance, repairs, excess wear and deposition fee of $395 or less at end of lease. Not true. Waiting area was clean and nice. We look forward to seeing you back again in the future. At that point I ask to speak with the Manager after waiting 2 hours for her to call me I finally called in and spoke with her.
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