Performed maintenance tasks like backup and restore for Data Warehouse databases. In fact, our research shows that one out of every eight service delivery managers were not college graduates. An information technology (IT) Director is a professional responsible for the management, strategy, and execution of an organization's IT infrastructure. Project management and policy presentations for all levels of IT organization. On average, the service delivery manager annual salary is $109,852 per year, which translates to $52.81 an hour. This job is expected to grow 12 percent in the next decade. Improved project performance by standardizing project management and reporting practices. Spearhead several streams of virtualization project base on VMware ESX v.3.5x. _ZE\@j4@+oPLVqi.q>#_cpm]>rX0oba~KmtNxn| ' Providing a service plan to companies that manage and aggregate all relevant services. A bachelor's degree in a business-related field. As companies expand to digital platforms, there will be a higher demand for workers who specialize in information technology. Here's an example of how this skill is used from a resume that represents typical service delivery manager tasks: "provide leadership to internal teams across multiple business units to accomplish overall client's goals. Collaborated with strategic leaders across multiple financial systems to plan and implement infrastructure upgrades, enhancements and migrations. Some it managers must coordinate the work of several different it departments to make the organization run efficiently. Ywfw^yl`=,f%
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Careers aren't one size fits all. Managers, member services are known to earn similar educational levels when compared to service delivery managers. Access the Oracle database with SAS on UNIX to build statistical models. Q!q=chUaZ5y Monitor, troubleshoot, escalate, and effectively communicate all issues for Sprint equipment, applications and databases. b[-`=*j~hCV!Q44'ebD"6;Q,GdfhKcrYHcH4n8/7_1
;gN4RIQo/KhYQYu1Vpu bO2cZ,.iP~,]ZY}H)^Qt,|EhH3:tA(RBf4QF9TREZh)$~-[H/LbLu These three companies were found to hire the most service delivery managers from the top 100 U.S. educational institutions. No two IT service delivery managers are exactly alike, as specific skills vary from employer to employer. The three companies that hire the most prestigious. Our company is growing rapidly and is looking to fill the role of service delivery manager. Conduct data center tours at the request of Cisco account executives. Managed Remedy ticketing system for problem management, incident management and change management. This resume example shows just one way service delivery managers use this skill: "it managers must lead and motivate it teams or departments so that workers are efficient and effective." For example, a service delivery manager responsibilities require skills like "service delivery," "continuous improvement," "technical support," and "service management." Conceived and led the implementation of a strategic program to align and integrate Professional and Technical Services. We look forward to reviewing your resume. Experience in configuring VDC, VPC, upgrading and verifying NX-OS for Nexus Family Switches. Manage and execute ERP implementation and optimization work. On average, directors of managed services earn a $28,134 higher salary than service delivery managers a year. Here's an example of how service delivery managers are able to utilize business skills: "managed customer relationships to ensure incremental business. Good computer skills and the ability to use business support software. What an Information Technology Director Does, What an Information Technology Manager Does, What an Information Technology Operations Manager Does, What an Information Technology Technical Services Manager Does, What a Senior Information Technology Manager Does, Becoming an Information Technology Director, Becoming an Information Technology Manager, Becoming an Information Technology Operations Manager, Becoming an Information Technology Technical Services Manager, Becoming a Senior Information Technology Manager, Director Of Managed Services Jobs Near Me, Information Technology Director Jobs Near Me, Information Technology Manager Jobs Near Me, Information Technology Operations Manager Jobs Near Me, Information Technology Technical Services Manager Jobs Near Me, Senior Information Technology Manager Jobs Near Me. Led technology business development for the company key account: Verizon. Strong customer service, project management, and quality control skills. Determining ways to reduce costs without sacrificing customer satisfaction. -oi'>?[`tpFm>ugmY4l,yEQ|:/q:. Our resume builder tool will walk you through the process of creating a stand-out Architect resume. Provided System DBA support for five years. They use information gathered at these meetings to target areas that need improvement. If you dont fill all of the qualifications, you may still be considered depending on your level of experience. Enabled the integration of all customer sales, marketing, customer service, and technical support information. According to our research through service delivery manager resumes, service delivery managers are mostly hired by Deloitte, Oracle, and Salesforce. The main tasks of a service delivery manager, however, include managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team. See the full list of service delivery manager skills. Top 5 service delivery manager interview questions with detailed tips for both hiring managers and candidates. Desired skills for Wk
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[r9? See 10+ resume templates and create your resume here. Some of the skills we found on service delivery manager resumes included "service delivery," "customer service," and "procedures." On average, the information technology directors annual salary is $21,115 higher than what service delivery managers make on average every year.
IT service delivery managers also need strong communication skills to motivate their teams and lead their department. ", Service delivery managers are also known for communication skills, which can be critical when it comes to performing their duties. Those service delivery managers who do attend college, typically earn either a business degree or a computer science degree. P,VS%h;vC^(pl_XmaBR8P2GO=%GHG When it comes to understanding what a service delivery manager does, you may be wondering, "should I become a service delivery manager?" provides the Westfield interface into the ITIL Service disciplines delivered by IT Suppliers, covering Incident, Problem and Change Management. An example of why this skill is important is shown by this snippet that we found in a service delivery manager resume: "it managers must explain their work to top executives and give clear instructions to their subordinates." - Select from thousands of pre-written bullet points. We break down the percentage of Service Delivery Managers that have these skills listed on their resume here: Traffic Engineering & Escalation Management for both internal and external clients 24*7 schedule and Schedule Management for Service Delivery/ Service Assurance/feasibility. You should take into consideration how difficult it might be to secure a job with one of these companies. r`$bFdEU7D` [^8 '#koU_*o&Jr5:?3z&8`a6e)gc%J%hn#{F By managing and facilitating meetings, IT service delivery managers ensure that teams are improving performance, service, and product quality. Our company is hiring for a service delivery manager. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. In particular, information technology directors are 1.0% more likely to graduate with a Master's Degree than a service delivery manager. Conducted network maintenance operations in Nortel's PSP and all translations in the network switch. Information technology directors receive the highest salaries in the professional industry coming in with an average yearly salary of $141,692. Now we're going to look at the director of managed services profession. Lead a team of developers, set the architectural direction for Java web services, and set standards for both teams. \W6kO561;z4p1vA
P-O)0v Developed and deployed organizational-level project management methodology, improving execution predictability and funding requirements for enterprise-level projects and programs. Bachelor's and University Degree - Instantly download in PDF format or share a custom link. The difference is that they're 0.4% more likely to earn a Master's Degree less, and 0.4% more likely to graduate with a Doctoral Degree. We appreciate you taking the time to review the list of qualifications and to apply for the position. Additionally, service delivery managers who work in the finance industry make 14.9% more than service delivery managers in the retail Industry. Information Technology Operations Manager. hn8_-(8vz4im Lead infrastructure (firewall, Exchange/Domain Servers) configuration calls to prepare customers for implementation of wireless email services. We also found this, A thorough review of lots of resumes revealed to us that "leadership skills" is important to completing service delivery manager responsibilities. Identifying customer needs and overseeing service delivery within the business context. Managed professional services providing highly skilled consultants to build messaging, collaboration and cloud solutions for enterprise clients. Information technology operations managers tend to earn a higher pay than service delivery managers by about $2,478 per year. *==G/V2a\qRK2IcRKyZoc|LW.l
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Q Some other companies you might be interested in as a service delivery manager include IBM, Ernst & Young, and Hewlett Packard Enterprise. Strong customer service, project management, and quality control skills. Their responsibilities typically revolve around setting goals and objectives, managing the workforce, spearheading projects and campaigns, devising strategies to optimize services, and coordinating with analysts to identify new business opportunities. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. Learn about the key requirements, duties, responsibilities, and skills that should be in a customer service manager job description. Employers hiring for the service delivery manager job most commonly would prefer for their future employee to have a relevant degree such as They offer training as necessary. 52 0 obj
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Meanwhile a typical information technology director has skills in areas such as "information technology," "hardware," "information security," and "disaster recovery." The median annual salary for IT service delivery managers, categorized by the Bureau of Labor Statistics as computer and information systems managers, is $139,000. View more details on service delivery manager salaries across the United States. Z7ev Manage vendor relationships, site infrastructure, as well as shared service functions (e.g. -^_TxxC_bGlNQD~+/~BOuOXH
6)Ol3;w|]|F}o%Q2l]}> To ensure that listings are accurate, IT service delivery managers review IT service catalogs to add missing services or make recommendations for services that are not offered. By looking over several service delivery managers and managers, member services resumes, we found that both roles utilize similar skills, such as "customer service," "procedures," and "technical support." They ensure the operation of computer systems in accordance with specifications, costs, and timelines. Our company is looking for a service delivery manager. endstream
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Excellent written and verbal communication skills, Willingness to support and mentor junior staff, Able to manage sensitive and sometimes confidential information, Self-motivation and able to take responsibility. Learn about the key requirements, duties, responsibilities, and skills that should be in a service delivery manager job description. An Information Technology Operations Manager is responsible for the smooth running of the computer systems. %%EOF
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Reduced hardware cost through server consolidation and building a utility platform of server environments for cohabitation of web applications. To be a successful service delivery manager, you should demonstrate strong leadership and teamworking skills. include: Desired experience for Take their skills, for example. Our innovative and growing company is looking to fill the role of service delivery manager. Their responsibilities include gathering and organizing patient information, researching trends for new enrollment opportunities, analyzing the existing processes to identify areas needing improvement, developing solutions in problem areas, and resolving issues and concerns promptly and efficiently. ", Another trait important for fulfilling service delivery manager duties is business skills. Assessing customer feedback and using your creativity to establish, improve, and refine services. Take information technology director for example. Maintaining positive relationships with customers. Mentored area project leaders on project management methodology and consulted with project teams within all project phases. Project management coordination and development. Are you interested in working as an IT service delivery manager? Provided training to customers on hardware and software issues. Our AI resume builder helps you write a compelling and relevant resume for the jobs you want. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. Even though service delivery managers and information technology directors have vast differences in their careers, a few of the skills required to do both jobs are similar. Thank you in advance for taking a look at the list of responsibilities and qualifications. There are some key differences in responsibilities as well. Managed station service and operational quality performance by analyzing key performance indicators, then adjusting and implementing procedures to improve performance. Assisted Geek Squad in minor software and hardware repair. List any licenses or certifications required by the position: Some topics covered include risk management, customer value, invoice management, and IT support models, this book explores several IT service management processes and explains in detail why these processes are essential. The difference in salaries is managers, member services making $37,841 lower than service delivery managers. 36 0 obj
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Take McKinsey & Company Inc for example. This is faster than the average for all professions. Its blog contains many helpful resources for information technology professionals. endstream
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Leading the service delivery team, managing conflict, and ensuring the teams processes and tasks are carried out efficiently. High Paying Service Delivery Manager Jobs - $147K and Up, Work From Home Service Delivery Manager Jobs, Entry Level Service Delivery Manager Jobs. This difference in skills reveals how truly different these two careers really are. Managed design, implementation and updating of 21-million household customer service database. A director of managed services is in charge of overseeing the business processes in an organization, ensuring efficiency and smooth workflow. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction. Good computer skills and the ability to use business support software. Diagnosed hardware and software problems and provided solution to them. Project Management: Increased SLA's year-over-year performance that resulted in services being added to the portfolio. includes: Create a Resume in Minutes with Professional Resume Templates. To write an effective service delivery manager job description, begin by listing detailed duties, responsibilities and expectations. However, after analyzing online job postings, we identified several core duties and responsibilities common to the job: IT service delivery managers lead a team of technical support specialists. Open trouble tickets and respond to maintenance window services by on site techs. Ability to manage conflict and offer suitable resolutions. In this section, we take a look at the annual salaries of other professions. As team leaders, IT service delivery managers use strong communication skills to motivate and encourage workers. Browse through our resume examples to identify the best way to word your resume. Compared to other jobs, service delivery managers have a growth rate described as "much faster than average" at 11% between the years 2018 - 2028, according to the Bureau of Labor Statistics. Excellent leadership and customer service skills. Our company is growing rapidly and is looking to fill the role of service delivery manager. S$tH {$wF service delivery manager A service delivery manager may work in a variety of industries and can perform both technical and administrative tasks, such as solving technical problems, managing team performance, and controlling service quality. Configured Redhat Satellite Server for upgrading and patching of all Linux Servers in the network. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Managed the quality and execution of Delivery Infrastructure services provided by multiple Regional, National and International cross-functional technical support teams. Business skills describe how individuals are able to understand consumer behaviors and use it in a way that leads to success. A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. Guided team during an infrastructure upgrade project that improved the performance and stability of the SOA application. Monitor and maintain EMC SAN and F5 load balancer, DNS, DHCP, file and print services. service delivery manager But both careers also use different skills, according to real service delivery manager resumes. Not everything about these jobs is different. IT service delivery managers are employed full time by companies in the information technology field. They also use strong interpersonal skills to build relationships with customers. Our AI resume builder helps you write a compelling and relevant resume for the jobs you want. Sample responsibilities for this position include: Qualifications for a job description may include education, certification, and experience. Typically a job would require a certain level of education. Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise. htW TO3Ac%mFgm.(nIH QQ(*;";E\jZiwogwb}4WDRZr>|Wtd&3H`B ]O$:]v](VWVM'km*#(MLk0{LQWZ:|* *ZU:MU4zVDjCbUDB=d&?TADUlH*NWiD&<1L=D H Some jobs you might find interesting include an information technology director, director of managed services, manager, member services, and information technology operations manager. The service delivery manager may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. Service delivery manager Additionally, they're 4.4% less likely to graduate with a Master's Degree, and 2.0% less likely to earn a Doctoral Degree. In general, information technology operations managers make a higher salary in the technology industry with an average of $130,226. Planned, coordinated, and implemented network security measures in order to protect data, software, and hardware. ^3K:i|'^rVpE7-aQF?n,VNv8^@ze;`MYO_@xy+`mDC4A`;/q{)i-m{{u]KGc
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g*vgN%dg\5lISQ>+_Lg=j>x(P3 IT service delivery managers ensure that team members are familiar with IT service delivery processes and best practices. The lowest 10 percent in this field make less than $83,000; the highest 10 percent make more than $208,000. Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you. For example, gathering from service delivery managers resumes, they are more likely to have skills like "service delivery," "project management," "cloud," and "infrastructure." Determining ways to reduce costs without sacrificing customer satisfaction. We found that 66.8% of service delivery managers have graduated with a bachelor's degree and 13.9% of people in this position have earned their master's degrees. While most service delivery managers have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. To become an IT service delivery manager, a bachelors degree in computer science or a similar area of study is typically desired. Strong teamwork skills and attention to detail. As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. In fact, they're 2.2% more likely to graduate with a Master's Degree and 0.5% more likely to earn a Doctoral Degree. IT service delivery managers oversee workers, facilitate meetings, and ensure that products and services satisfy consumers. But if you're interested in companies where you might earn a high salary, service delivery managers tend to earn the biggest salaries at McKinsey & Company Inc, Google, and Palo Alto Networks. Need A Perfect Service Delivery Manager Resume? Developed process maps using Visio to show the workflow for new processes. In the healthcare industry, a manager of member services is primarily in charge of facilitating member-related procedures and services, ensuring efficient client service. WnkyyNsKvb. Build a professional resume in minutes using this template. pUpx Manage customer stakeholders at onsite effectively during bid phase to deliver quality proposal. The median service delivery manager salary is $154,094. Once you've become a service delivery manager, you may be curious about what other opportunities are out there. We appreciate you taking the time to review the list of qualifications and to apply for the position. ". 
Execute and support UNIX shell scripts for daily report scheduling and generation. If you are looking for an exciting place to work, please take a look at the list of qualifications below. IT service delivery managers who work full time usually receive benefits such as sick and vacation days, health insurance, retirement stock options, and bonuses based on individual or company performance. Led new service delivery offering for Cisco - Service Assurance Framework (SAF) for large tier 1 optical carrier. The manager, member services profession generally makes a lower amount of money when compared to the average salary of service delivery managers. Build a professional service delivery manager resume in minutes. Experience in customer service, leadership, and logistics may be advantageous. We have detailed the most important service delivery manager responsibilities below. Help core development team to move from waterfall to agile methodology. Additionally, they're 0.5% more likely to earn a Doctoral Degree. Service delivery managers tend to make the most in the finance industry with an average salary of $109,951. ITIL, PMP, PMI, ITSM, V3, IPMA. Upgraded business application, hardware and file server. Legal, 30+ Incredible Freelance Tools To Manage Your Productivity and Business, How To Take The Perfect Freelance Headshot Photo: Tips & Tricks. Analytical skills have to do with gathering information from various sources and then interpreting the data in order to reach a logical conclusion that benefits the business. Honing and leading improvement team for the delivery infrastructure. hb```f``f`e`sgg@ ~(G2 G[F O$D!Y1`MG)[h(uPk`(n DD @(`
Design and implement hardware and software deployments to the existing network infrastructure and manage software licensing for the organization. If you dont fill all of the qualifications, you may still be considered depending on your level of experience. Top 5 program manager interview questions with detailed tips for both hiring managers and candidates. But service delivery managers are paid more in the finance industry with an average salary of $109,951. While service delivery manager responsibilities can utilize skills like "procedures," "continuous improvement," "san," and "technical support," some directors of managed services use skills like "oversight," "portfolio," "business development," and "healthcare.". A service delivery manager demonstrated the need for this skill by putting this on their resume: "implemented projects with it operations organizational management teams, according to project management and sdlc methodology. Provide clients with fiscally sound ROI generating technical solutions in order to achieve a higher level of service. Theyre also known for soft skills such as Analytical skills, Business skills, and Communication skills. Managed the IT infrastructure projects for the construction of 40+ retail locations. We calculated that 14% of Service Delivery Managers are proficient in Service Delivery, Customer Service, and Procedures. We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. They provide support, supervise staff, and provide direction and mentorship in tech support and service delivery. The Practical Guide to World-Class IT Service Management. In this excerpt that we gathered from a service delivery manager resume, you'll understand why: "it managers must analyze problems and consider and select the best ways to solve them." After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a service delivery manager. Other covered topics include a history of IT service management, the consumerization of IT, and an approach to leverage technology. Maintaining positive relationships with customers by identifying customer needs and overseeing service delivery within the company context. hbbd``b`$. Developed inbound and outbound real-time interfaces using WebSphere MQ and Oracle AQ. Worked with internal customer to define requirements, resolve problems and improve performance of the production database. IT service delivery managers also typically have at least five to eight years of experience and a strong foundational knowledge of technology and IT operations. Experience of managing 3rd parties and 3rd party delivered services. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: 2022 Job Hero Limited. tKVc-p* 7$5p,W;>$q
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#[fjC$BqUi8W+Axb 5el!E)kYLSg+tPh% 3+o% The data included in this section may help you decide. Assist clients with determining global payroll and taxability requirements for employee equity plans. IT Service Delivery Manager Job Description, Manager, Service Delivery Job Description, Senior Service Delivery Manager Job Description, Service Delivery Line Manager Job Description, Service Delivery Consultant Job Description, Service Delivery Engineer Job Description, Service Delivery Management Job Description, Service Delivery Specialist Job Description, Monitor defined KPIs (Key Performance Indicators) across several technologies and implements action plans when metrics fall below agreed KPIs, Provide operational support relative to contractual commitments and SLAs, Ensure the customer is educated on the tool using available company resources, Ensure customer receives appropriate Operational reporting through utilizing all available resources, Understand complex client network topologies & develops solutions to business challenges, Provide a lead point of contact in ST&D for Business Relationship Managers regarding service operations acting as an escalation point for service operations and chasing the resolution of major incidents, Establish and maintain mature working relationships with ITs customers and represent IT in relation to service delivery and service quality, Ensure that customers are informed of service performance and major outages, agree improvement plans and working together with the appropriate Business Relationship Manager, input into service improvement initiatives, planning, strategy and change discussions, Ensure the availability of the services to the business is maintained and improved and corrective action is taken where the service is interrupted, Ensure SLAs are adhered to and measures are identified to improve services / metrics that are not being met, ensuring that support teams are capable of meeting the SLAs and customers are satisfied, At least 5 years experience in Technical Support Services (TSS), IT industry background, ideally within service delivery, Experience in client/customer facing role, Good working knowledge of API / SDK programming related to Product / application architecture ( Genesys , nice , Voice XML, business objects ), Excellent written and oral communication skills, including the ability to create and deliver compelling presentations in both small and large group settings, Understanding interrelationships and impacts of systems and applications upon the enterprise-wide technical environment, Collaborate with sales management to win "transformational Projects" and not just product sales to improve awareness about the value of selling services, Use a solution-selling approach to optimize results and ensure consistency, Maintain a manageable work schedule for consultants, Collaborate with the central services resourcing organization for resource allocation and management, Assess, improve, and expand the partner network to enhance our consulting services, Establish and cultivate relationships with partners, enabling strategic business growth through joint sales, Deliver project and program management oversight, Document application deployment architectures and communicate decisions in technical documents and diagrams, Deliverables with customers IT requirement to meet business goals and proactive delivery of mission critical services related to environment, system hardware health and Operating System patching, firmware upgrades, 5+ years of proven experience in service delivery leadership role, managing complex operations in a multinational organization against existing processes and SLAs, Flexibility to adapt to shifting priorities, coupled with a sense of urgency and desire to roll up their sleeves when needed, Entrepreneurial spirit with the ability to operate tactically and strategically, Responsible for governing service improvement initiatives and drive account specific innovation campaigns, And any other responsibility that might occur time to time, Support briefing and implementing clear prices and service communication of the service product offer relevant to my store in different media, Monitor and follow up the performance of our assembly and installation service providers, acting on the result and conclusions of the analysis, Maintain high performing service support functions including IT Service Desk, Desktop Support and VIP Support, Champion Service and Support in projects and develop a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed upon, Day to day line management of reception teams, campus helpdesk and house assistant teams (2 direct reports) ensuring high standard service delivery and the development/training/succession planning for each team, Complete vendor management of cleaning, catering contractors and document management partners including re-tendering and mobilisations as required, Responsible for managing support and coordination of internal events as required, Bachelor's Degree or Equivalent in Business, Marketing, Typically has 3 to 5 years of IT work experience, including 2 or more years managing/coordinating projects, Must have experience in a customer facing role within the carrier space, Proven ability to drive relationships with carriers, Act in lead sales role (when assigned by manager), Conduct and/or participate in marketing activities (Seminars, Trade Shows), Create SOWs for prospects and assigned clients, coordinating any backend resources as necessary, Maintain intimate product knowledge of strategic vendors, Provide product and vendor information to staff as requested, Transfer project knowledge at project initiation phase where necessary, Record accurate activity notes, consulting time, and opportunities in ConnectWise, Stay educated and current on new technologies, The manager will work with other managers and team leads, including those in remote locations, to create a cohesive and collaborative environment that values team success across delivery, quality assurance, training, communication, and reporting, He/she will be responsible for performing QA of correspondence, adherence to defined processes, and member retraining and reporting, MS Office experience - utilizing Word, Excel and PowerPoint, Experience in IT Service Management and Service Delivery, Strong working knowledge of SLAs, including their creation, concepts and commercial management, Ability to deal with complicated and demanding clients, Experience of operating with a high level of autonomy and the ability to manage others to ensure delivery to agreed timescales, Metrics management in line with SLA performance requirements (internal only), Provision of monthly performance reports, detailing Mitels performance within the SLA as required, First point of contact for cloud service escalations (in-service issues), Oversees the management of cloud 3rd Party vendors who are contracted to deliver parts of the cloud service, Operating, monitoring and administering the LENDING applications, Operating, monitoring and administering Web applications and Web services based on Apache or JBOSS, Operating, monitoring and administering the application batch framework, Ensuring high availability of the application in accordance with SLAs and providing ongoing on-call support, Ability to work off-shift and weekend hours, Participating in the optimization of IT operations and service processes, and assisting in the creation of operational concepts and understanding of complex requirements, Able to influence a wide range of groups and individuals to actively support a point of view or position, Individual leadership - Uses the most appropriate interpersonal styles & methods to inspire and guide individuals both internal and external, in the achievement of goals and tasks, Teamwork/Collaboration - Works effectively with both team and or work group including those outside the formal span of control, Focused on delivering a high quality service to clients, Demonstrable experience of working with and managing multidisciplinary teams, ability to integrate and work as part of the clients team, and to support diverse teams, Ability to motivate teams for the delivery to client requirements and standards.
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